For more than ten years, our family's shop fixed cars for dealerships. We saw which dealers spent the extra thirty dollars on a safe tire, and which ones didn't.
Fixing usually meant patching what broke, covering what was wrong, and protecting the margin.
Now the shop is ours. When one of our cars needs that tire, the work happens in our own bay, by the same hands that spent ten years doing it for other dealers. Most small lots send recon out and pay retail for it, so every repair comes straight off the margin, and there is always a reason to skip it. We never have to make that choice. A big franchise dealer can do the work right because they own the shop. So do we. The difference is that you still get the two of us.
It isn't a car thing. You see the same mindset in the product, in the service, in the work. A business either serves or it takes.
So we built one that serves. Then we built systems for it, so it holds on the days we're tired.